Privacy Policy

Information we may collect

The information handled by an online casino generally depends on how you use the website and services. Some information is provided directly by you, some is created when you use your account, and some may be received from service providers involved in verification, payments, security or technical operations. We seek to collect information that is reasonably needed for the relevant purpose.

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, contact details, username, account preferences and information connected with your player profile. To confirm eligibility and protect the platform, we may also request verification information and documents. These may include identity documents, proof of address or other information needed to confirm who you are. You should only provide accurate information and should not submit another person’s documents.

Payment and transaction information

We may handle information about deposits, withdrawals, bets, wins, losses, account balances and other transactions. Payment providers may process card, bank or other payment details on our behalf. We may receive enough information to identify and reconcile a transaction, assess risk, provide account support and meet applicable obligations. Sensitive payment information may be processed directly by a payment provider rather than being stored in full on the casino platform.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and interactions with website features. We may also record information about login activity, game or service use, errors and similar events. This information helps us operate the website, maintain performance, investigate unusual activity and improve the player experience.

Information from communications

If you contact support, we may keep the contents of your messages, details about your request and any information needed to verify your account. We may also keep records of complaints, disputes, responsible gambling enquiries and other service interactions so that we can respond consistently, protect players and maintain appropriate business records.

Why we use information

We use personal information for purposes connected with providing and administering casino services. The purpose will depend on the information involved and the way you interact with the website. Typical purposes include the following:

• Creating, maintaining and securing your player account.
• Processing deposits, withdrawals, bets, winnings and other account transactions.
• Confirming identity, age, eligibility and account ownership.
• Carrying out verification, fraud prevention, anti-money laundering and other risk checks.
• Detecting suspicious, prohibited or abusive activity and protecting the website, players and service providers.
• Providing customer support, responding to questions and resolving complaints or transaction issues.
• Sending operational messages about your account, security, transactions, service changes or other necessary matters.
• Understanding how the website is used so that we can troubleshoot problems, maintain functionality and improve services.
• Managing marketing communications where you have provided consent or where another permitted basis applies.
• Meeting legal, regulatory, accounting, tax, audit, dispute-resolution and other compliance obligations.

Some processing is necessary to provide the service you request. Other processing may be needed to protect the platform, prevent fraud, satisfy legal obligations or support legitimate operational purposes. Where marketing consent is required, you can withdraw that consent as explained below. Withdrawing marketing consent does not necessarily stop essential account, security or transaction messages.

Responsible and secure service operation

Information may help identify account patterns, unusual activity or circumstances that require additional review. This can support safer account administration, responsible gambling processes, fraud prevention and the protection of vulnerable users. Any review should be carried out for a relevant operational, security or compliance purpose, and access should be limited to people or providers who need the information for that purpose.

Sharing and protecting information

We may share information where it is reasonably necessary to operate the website, provide services, protect users or meet applicable obligations. This may include sharing relevant information with payment processors, identity and verification providers, fraud prevention services, technology providers, customer support providers, professional advisers, auditors and other suppliers working on our behalf. These providers should receive only information relevant to their role and should handle it under appropriate confidentiality and security arrangements.

Information may also be disclosed where required or permitted for legal, security or dispute-related reasons. For example, information may be provided to competent authorities, courts, enforcement bodies, financial institutions or professional advisers when there is a valid request, a legal obligation, a suspected crime, a need to protect rights and safety, or another appropriate reason. We do not intend to sell personal information as a standalone product.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account authentication, monitoring, secure transmission, staff procedures and supplier checks. No website, internet connection or storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a strong password and contact support promptly if you believe your account has been accessed without permission.

Service providers and international handling

Some providers that support website, payment, verification, hosting, analytics or security functions may operate in Australia or other countries. Where information is handled across borders, appropriate steps should be taken to protect it and to support compliance with applicable privacy requirements. The locations and providers involved may change as services and technology develop.

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small text file or related identifier placed on your device to remember information about a visit or session. These technologies can help keep you signed in, maintain security, remember preferences, measure website performance, understand how features are used and support relevant communications.

Some cookies are needed for core website functions, while others are used for analytics, preferences or marketing. Depending on the website feature, refusing or deleting cookies may affect how the website works or may require you to enter information again. Cookies may be set by the website or by service providers that help with analytics, payments, security or other functions.

You can manage, block or delete cookies through your browser settings. Most browsers allow you to review stored cookies, refuse some or all cookies, or receive a warning before a cookie is saved. Browser settings vary, so consult the help information for your browser or device. Choosing to disable cookies does not automatically delete other personal information held in your account.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

Making a privacy request

To exercise your data rights, contact support@stellarspinscasino.wtf. Please explain what you are requesting and provide enough information for us to understand and review the request. We may need to verify your identity or account ownership before providing information or making changes. This is a security step designed to prevent another person from accessing or changing your information.

• Access: ask for confirmation about whether we hold personal information about you and request a copy or explanation where appropriate.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the corrected details where needed.
• Deletion: ask us to remove personal information that no longer needs to be held, subject to legal, security, dispute or service requirements.
• Marketing consent: withdraw consent to promotional emails or other consent-based marketing by contacting support@stellarspinscasino.wtf or using an unsubscribe option where one is provided.

Some requests may be limited or refused where retaining or using information is necessary for security, fraud prevention, dispute handling, account administration or a legal obligation. If information is deleted or restricted, we may be unable to continue providing some account or website functions. We will handle requests within a reasonable period and may explain any relevant limitation.

Closing an account and keeping records

You may ask about closing your account through the available support process. Closing an account does not necessarily result in immediate deletion of all information. Some account, identity, payment, transaction, security and support records must be kept for a period required by law or for legitimate purposes such as preventing fraud, resolving disputes, maintaining audit records and meeting compliance obligations. When information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

This Privacy Policy may be reviewed and updated from time to time to reflect changes in the website, services, technology or privacy requirements. The current version published on the website will describe how information is handled at that time. If you have questions about this policy or wish to make a privacy request, contact support@stellarspinscasino.wtf.